Shipping policy

Where are you based?

Maiiya.ldn is based in the UK.

How long will it take to receive my item?

Each bag is made to order and are individually handmade. It can take about two weeks to make before your order is dispatched. Pouches will take up to 7 to 9 working days.

All items are tracked using Royal Mail, and so we are not responsible for any loss that may occur during transit. Please contact the postal service if your item has not arrived within 30 days. Please bear in mind due to Covid-19, there are delays so international orders can take longer.

Will I be charged any customs/fee?

We cannot guarantee that you will or will not be charged any customs, taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Maiiya.ldn is not responsible for any import VAT/taxes & fees that customers may face.

Where do you ship?

We currently ship worldwide excluding the following countries:

Afghanistan, Bangladesh, El Salvador, Haiti, India, Libya, Nauru, Nicaragua, Pakistan, Somalia, Syria, Turkmenistan, Ukraine - Crimea & Sevastopol Regions, Venezuela, Yemen.

Any orders made from these countries will be refunded.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order. 

***In the instance where an incorrect or insufficient address is provided by the customer, the customer is liable for a shipping fee to resend the parcel. In the case you do not want your parcel sent back, we charge a restocking fee for our materials used as well as the cost of our postage . This will be deducted from your refund. Additional shipping costs such as next day delivery or international delivery are not eligible for refund.***